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Job Details

  • Deadline: 17th August, 2026
  • Company: Ecobank
  • Location: Kampala
  • Employment Type: Full-Time
  • Salary: 650

Job Description

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Company

Ecobank

Location

Uganda

State

Mbarara

Job type

Full-Time

Job category

Banking Jobs in Uganda

Job Description

Ecobank Uganda is hiring a Branch Manager (Mbarara Branch) with the following duties and responsibilities

Key Responsibilities

Business and Financial performance

  • Own and deliver branch business targets across deposits, lending, fee income, cards, insurance and digital product activation.
  • Develop and execute local sales plans based on catchment opportunities and customer needs.
  • Drive customer acquisition and deepen existing relationships through structured sales routines.
  • Monitor branch profitability, productivity, cost discipline and portfolio quality.
  • Partner with segment and product teams to execute campaigns and increase product penetration.

Customer Excellence

  • Ensure consistent, professional and timely service delivery across all branch touchpoints.
  • Act as escalation point for customer complaints and complex service issues.
  • Build strong relationships with key customers, SMEs, institutions and local community stakeholders.
  • Promote customer education, digital adoption and financial literacy.
  • Use customer feedback to improve branch service standards and experience.

Leadership and people management

  • Lead, coach and develop branch staff to achieve sales, service and operational targets
  • Create a high-performance culture anchored on accountability, teamwork and ethical conduct.
  • Conduct daily huddles, pipeline reviews, service reviews and performance check-ins.
  • Identify staff capability gaps and coordinate training or coaching interventions.
  • Support succession planning and development of future branch leaders.

Process, control and operational performance

  • Ensure full compliance with cash handling, KYC, AML/CFT, account opening, credit and branch operations policies.
  • Maintain strong control standards and ensure timely closure of audit, control and compliance issues.
  • Oversee branch security, cash management, vault controls and operational resilience.
  • Drive transaction migration from teller counters to digital, ATM, agency and self-service channels.
  • Ensure accurate record keeping, reporting and adherence to service level standards.

Strategic initiatives

  • Support country distribution strategy including branch transformation, catchment optimization and digital migration.
  • Execute product launches, sales campaigns and strategic customer engagement initiatives.
  • Identify local partnership opportunities to grow customer base and transaction volumes.
  • Provide market intelligence on competitors, customer behavior and catchment dynamics.
  • Champion innovation in branch productivity and customer engagement.

Experience & Qualification

  • Bachelor’s degree in Business, Finance, Economics, Banking or related field.
  • Minimum of 5–8 years’ banking experience, including branch sales/service or operations leadership.
  • Strong knowledge of retail, SME and commercial banking products.
  • Experience managing teams and branch operations is required.
  • Good understanding of credit, compliance, cash management and operational controls.

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Method of Application

Submit your CV and Application on Company Website: Click Here

Closing Date

17th August, 2026

How to Apply

Application link: Apply for this job