Job Details

  • Deadline: 28
  • Company: MTN Uganda
  • Location: Kampala
  • Application: Online application

Job Description

Administrator – Billing (Fresher Jobs) Jobs – MTN Uganda

This job falls under

Administration Jobs in Uganda

Job Title

Administrator – Billing (Fresher Jobs)

Organisation

MTN Uganda

Duty Station

Kampala, Uganda

About Organisation

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.

Job Summary

To proactively work with tools and policies to prevent and mitigate potential revenue loss in MTN UGANDA’s postpaid client base.

Key Duties and Responsibilities

Assist the billing Supervisor in checking of the bills thereby identifying and eliminating any errors to ensure correct billing of all Post-Paid Customers.

Using a pre-determined sample, detect, report and follow up on bill errors for resolution by I.T department.

To perform mid-month (mock) bill verifications aimed at ensuring that any major errors are identified, reported to I.T and fixed before month end.

Validate content manual invoicing of all clients monthly and archival of content data usage.

Complete Corporate CRBT activations as per client request and payments made.

To timely resolve and provide feedback on Customer billing disputes, queries and inquiries.

Support MTN’s overall Customer Management and quality initiatives by paying regular customer visits to key

Postpaid client premises and making outbound calls to survey invoice quality.

To manage and update Customers’ billing address data on the billing system thereby ensuring all clients have a proper billing address (physical and e-mail).

Attend to returned (undelivered/bounced bills), ensure re-delivery and coordinate with credit controllers where reasons for non-delivery of bills are inactive or change of bill receiver’s email.

Timely and accurate daily, weekly and monthly reporting to monitor performance.

To take on any extra responsibilities and duties as may be required from time to time.

Qualifications, Skills and Experience

Bachelor’s degree in business computing (BCom), Statistics, or Business Administration.

Proficiency in data analytics will be of an added advantage.

Experience in a service and business driven organization

Customer interface, in person, email and via the phone.

2 years’ experience in a busy customer environment.

Telecommunication or service industry trends towards digitalization of invoicing products and billing solutions.

Experience with data analytics and advanced excel.

Skills / physical competencies

Strong work ethic and ability to work with minimal supervision

Alertness to quality, attention to detail, flexibility and ability to manage stress levels.

Able to work within a team and independently

Sense of urgency to meet goals, objectives and deadlines.

Computer proficiency

Data analytics using MySQL, and pivot.

Knowledge of advanced excel.

How to Apply

All suitably qualified and Interested applicants should apply online at the link below.

Click Here

Deadline: 28

th

July 2026

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit

https://www.theugandanjobline.com

or find us on our facebook page

https://www.facebook.com/UgandanJobline

Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 24

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How to Apply

Apply online: Open application link