Job Details

  • Deadline: Not specified
  • Company: IMK Business Consultants
  • Location: Kampala
  • Application: Email: info@imkconsultants.com

Job Description

Quality Control Officer Jobs – IMK Business Consultants

This job falls under

Other Jobs in Uganda

Job Title

Quality Control Officer

Organisation

IMK Business Consultants

Duty Station

Kampala, Uganda

About US

IMK Business Consultants is a Business management consulting firm offering practical and feasible business solutions.

Job Summary

Our client, a business in facility management is looking for a QC Officer for their cleaning services division.

A Quality Control job in cleaning services will involve inspecting cleaning work to ensure it meets company and client standards, monitoring the cleaning processes, identifying any deficiencies, documenting findings, reporting issues, and providing feedback to cleaning staff and management for improvement. Responsibilities also include understanding cleaning procedures, maintaining good housekeeping, complying with safety policies, and ensuring client satisfaction through consistent quality.

Key Duties and Responsibilities

Inspections and Audits

Conduct regular on-site inspections of cleaned areas to verify that the level of cleanliness, sanitation, and order meets established standards and client expectations.

Quality Monitoring

Observe cleaning staff and monitor the use of cleaning chemicals, equipment, and procedures to ensure they align with company quality and safety protocols.

Issue Identification

Detect any quality issues, defects, or deviations from standard procedures and document them thoroughly.

Data Collection and Reporting

Collect data on inspection findings, track pass/fail rates, and prepare detailed reports for management, noting trends and suggesting areas for improvement.

Corrective Actions

Collaborate with management and cleaning staff to investigate quality issues and help implement effective corrective actions to resolve problems and prevent recurrence.

Client Communication

Liaise with clients to discuss cleaning issues, address concerns, and ensure their cleaning needs and satisfaction levels are met.

Training and Coaching

Provide feedback and coaching to cleaning staff on proper techniques, adherence to schedules, and completion of tasks to improve overall quality.

Compliance and Safety

Ensure that all cleaning activities comply with company health and safety policies, procedures, and relevant regulations.

Documentation

Maintain accurate and organized records of all quality control activities, including inspection reports, audit results, and corrective actions taken.

Qualifications, Skills and Experience

A Degree of Diploma in the related field

Attention to Detail

Exceptional ability to notice even minor imperfections in cleaning and order.

Communication Skills

Excellent verbal and written communication skills to effectively interact with clients and staff.

Knowledge of Cleaning Standards

Familiarity with cleaning best practices, equipment, products, and safety protocols.

Time Management

Ability to manage time effectively to conduct inspections and complete reports within established timelines.

Problem-Solving Skills

Capacity to identify issues, analyze causes, and suggest appropriate solutions.

Professionalism and Accountability

A high standard of professionalism and a commitment to quality and accountability.

Independence and Teamwork

Ability to work effectively both independently and as part of a team.

How to Apply

All candidates should send their updated CVs and academic credentials to

info@imkconsultants.com

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How to Apply

Apply by email: info@imkconsultants.com