Job Details

  • Deadline: 28
  • Company: MTN Uganda
  • Location: Kampala
  • Application: Online application

Job Description

Service Center Advisor (5 Fresher Customer Care Jobs) Jobs – MTN Uganda

This job falls under

Customer Service Jobs

Job Title

Service Center Advisor (5 Fresher Customer Care Jobs)

Organisation

MTN Uganda

Duty Station

Kampala, Uganda

About Organisation

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.

Job Summary

Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.

Key Duties and Responsibilities

Drive excellent customer service in the Service Centre

Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations

Handle customer problems, queries, complaints and requests

Educate customers on products and services

Escalate customer issues for speedy resolution

Support companywide business initiatives at the branch

Ensure Service Centre standards are maintained at all times according to the blue print

Supervise third party teams

Support the Service Centre Supervisor in all operational activities in the store

Qualifications, Skills and Experience

Bachelor’s degree in business administration, Social Sciences or any other relevant field.

Experience

A minimum of one year experience in a service environment

Good knowledge of sales and retail Industry trends, best practice retail and service principles.

Knowledge, Skills & Abilities

Customer Experience

Sales acumen

Service delivery

Data Savvy

Knowledge in MTN products and Services

Project Management

Learning Agility

Readiness to work with little supervision.

Customer focused.

Team Player

Follow through skills

Customer centricity / Accommodative

Excellent Communication skills

How to Apply

All suitably qualified and Interested applicants should apply online at the link below.

Click Here

Deadline: 28

th

July 2026

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit

https://www.theugandanjobline.com

or find us on our facebook page

https://www.facebook.com/UgandanJobline

Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 12

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How to Apply

Apply online: Open application link