Job Details

  • Deadline: 17th July 2026
  • Company: Bayport Financial Services
  • Location: Kampala
  • Application: Email: ugcareers@bayport.co.ug

Job Description

Fresher Customer Experience Officer – Front Desk Jobs – Bayport Financial Services Uganda

This job falls under

Customer Service Jobs

Administration Jobs in Uganda

Banking Jobs in Uganda

Business Administration Jobs in Uganda

Finance Jobs in Uganda

Sales and Marketing Jobs in Uganda

Job Title

Customer Experience Officer – Front Desk (Fresher Jobs)

Organisation

Bayport Financial Services Uganda

Duty Station

Kampala, Uganda

About Organisation

Bayport Financial Services (U) Ltd is a leading non-deposit taking financial institution established in 2004, licensed and regulated by UMRA.

Job Summary

The Customer Experience Officer – Front Desk will be responsible for coordinating with all branches to ensure timely resolution of client requests and complaints. This includes ensuring that all requests and complaints are accurately logged onto the system portal and tracked through to resolution within the stipulated timelines. This role requires maintaining up-to-date and complete information on the portal to enable branch staff to provide clear and timely feedback to clients. Additionally, the jobholder will serve as the first point of contact at Head Office, welcoming and assisting walk-in clients and guests in a professional and customer-focused manner.

Key Duties and Responsibilities

Front Desk & Client Reception

Welcome visitors and clients in a professional, courteous, and friendly manner.

Direct visitors to the appropriate personnel or departments promptly.

Reception & Administrative Support

Maintain a clean, organized, and professional reception area at all times.

Provide general administrative support as required to ensure smooth front office operations.

Client Service & Issue Resolution

Support branches by handling client requests and complaints received through walk-ins, phone calls, and other stakeholders (e.g., votes).

Ensure all client requests and complaints are resolved within 24 hours, in line with the Customer Service Policy.

Follow up on escalated issues to ensure resolution within stipulated timelines.

Complaint & Request Management

Capture all client requests, complaints, resolutions, and feedback accurately on the system portal.

Follow up with branches to ensure proper understanding and implementation of resolutions.

Ensure timely feedback is communicated back to clients.

Training & Support to Branches

Provide guidance and training branch staff to ensure all requests and complaints are properly logged in the portal.

Promote adherence to customer service procedures and standards across branches.

Call Center Support

Assist the Call Center team in managing incoming calls, inquiries, and client communications when needed.

Reporting & Analysis

Monitor and report key trends, recurring issues, and observations from client interactions across branches and Head Office.

Provide insights to support decision-making and service improvements.

Service Improvement & Recommendations

Propose actionable recommendations to enhance service delivery and customer experience.

Sales Collaboration

Liaise with the Sales Department by identifying and recommending client retention and cross-selling opportunities to designated sales staff.

Qualifications, Skills and Experience

Bachelor’s degree in business administration, Customer Service or related field

Minimum 1-2 years of experience in customer service, preferably in a microfinance or financial institution.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict resolution skills.

Proficient in CRM software and Microsoft Office applications.

Good negotiation skills, attention to detail and ability to multi-task.

Patience, professionalism and ability to handle stressful situations appropriately.

Excellent data entry and typing skills (Excel & Word)

How to Apply

All suitably qualified and interested candidates should send their applications to

ugcareers@bayport.co.ug

The Human Resource Manager, Bayport Financial Services (Uganda) Limited, Plot 4, Trust Towers, Kyadondo Road, Kampala P.O. Box 1171, Kampala, Uganda

Deadline: 17th July 2026

NB: Only shortlisted applicants will be contacted, and any form of Canvassing will lead to disqualification. Please share your application letter, cv and academic documents in a single PDF

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Customer Experience Officer – Front Desk

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How to Apply

Apply by email: ugcareers@bayport.co.ug