Job Details

  • Deadline: 30th July 2026
  • Company: Ntake Group
  • Location: Kampala
  • Application: Email: admin@ntakegroup.com

Job Description

Customer Service Representative (Fresher Jobs) Jobs – Ntake Group

This job falls under

Customer Service Jobs

Job Title

Customer Service Representative (Fresher Jobs)

Organisation

Ntake Group

Duty Station

Kampala, Uganda

About Organisation

The Ntake Group of Companies (officially Ntake Bakery and Company Limited) is a prominent, multi-sector Ugandan conglomerate. Co-founded and managed by prominent industrialist Dr. Canon Gaster Lule, the company started as a small, family-run bakery in 1978. Over nearly five decades, it has evolved into a highly diversified enterprise with manufacturing hubs in Kampala’s Nalukolongo and Namanve Industrial Parks.

Job Summary

We are seeking an articulate, organized, and proactive Customer Service Representative to serve as the critical support link between our sales force, distributors, and consumer base. This role focuses on streamlining order placements, managing corporate and retail inquiries, resolving service feedback efficiently, and ensuring our clients receive a premium experience.

Key Duties and Responsibilities

Manage inbound customer inquiries, order logs, and supply complaints via phone, email, and front-office interactions professionally.

Coordinate with the logistics and dispatch divisions to trace product deliveries and update distributors on their delivery timelines.

Resolve payment discrepancies, return requests, or delivery variations in line with standard institutional operating procedures.

Maintain an up-to-date, accurate digital CRM database of distributor feedback, interactions, and purchasing patterns.

Provide comprehensive product data, pricing tiers, and promotional details to prospective retail and wholesale buyers.

Qualifications, Skills and Experience

Prior experience operating within a busy customer service, call center, or sales support role.

Background exposure to an FMCG or manufacturing context—specifically dealing with Cooking Oil, Soap, and Flour distribution channels—is preferred.

Must possess a verifiable, documented employment history reference from previous employers.

Outstanding verbal and written communication, active listening, structured problem-solving, and professional telephone etiquette.

Outstanding verbal and written communication

Active listening

Structured problem-solving

Professional telephone etiquette

How to Apply

All suitably qualified and Interested applicants should send their CVs and cover letters via Email to admin@ntakegroup.com

Deadline: 30th July 2026

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit

https://www.theugandanjobline.com

or find us on our facebook page

https://www.facebook.com/UgandanJobline

Level of Education: bachelor degree

Work Hours: 8

Experience in Months: 12

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How to Apply

Apply by email: admin@ntakegroup.com